Customer Testimonials
The service department and my person in charge of my repair, Jennifer were awesome. She stayed in touch and brought me up to date frequently. I wasn’t kept in the dark about the process and I appreciated that.
Thank you for the easy appointment scheduling.. appreciate the availability. Check in is easy and fast
After 8 days car still wasn't repaired. We did get and estimate to repair for $3,000 for something that wasn't broken. This was verified by a third party independent shop.
I recently purchased a Lincoln Nautilus and had an outstanding experience working with John McLain and Mike Flynn. From start to finish, both were professional, knowledgeable, and genuinely focused on making the process smooth and enjoyable.
John took the time to walk me through the features of the Nautilus in detail, answering all my questions without any pressure. Mike made sure everything on the financing and paperwork side was handled efficiently and clearly, which made the entire transaction stress-free.
What really stood out was their honesty and commitment to customer satisfaction. They made me feel confident in my purchase and ... Read More DealerRater - May 1, 2026
Brought my car in, 6 days later no work had been done. I spent $700. on a rental car that has now been wasted. To make matters worse exhaust from the car is now entering the cabin and the car is unsafe to drive. Additionally, a driver seat trim that was partially damaged is now completely broken and laying on the rear seat floorboard.
JP and the dealership have been very helpful and accommodating . I highly recommend JP as a salesman.
The entire team made it a pleasant experience. The time to complete all the paperwork was quick.
Excellent Service Department. Jennifer is the Service Adviser for 2 previous and now current Ford F150's. She is always through, professional and courteous. I am a very satisfied customer.
No pressure extremely helpful. John McLain and Tim Muse were great to work with. Process was fast and dmooth
Sandy Sansing Ford did a great job replacing my breaks and turning my rotors. My service agent kept me apprised of the status of my car. I won't hesitate to use them again.
Steve kept us updated throughout the process. Work was completed as promised . Thanks so much.
Great communication during the service process. This was a 100k service so it took several hours. There was always someone available to talk and we even got a couple of status calls during the day. Good job!
Sir/Madam:
I write this to give a voice to those seldom heard but often disregarded and mistreated by dealerships.
I arranged with the Daphne Dealership to purchase a 2026 Lincoln Aviator Reserve for $81,900.00 before reduction and trade in. I sent an electronic $1000.00 deposit to hold the vehicle for three days, picking up on February 27, 2026. All financial arrangements had been confirmed between the dealership and USAA. I arrived at the dealership this morning around 11:45. I met with Jonathan Howze. After welcoming me, he proceeded to tell me the vehicle had been sold the day before. He then tried to offer me ... Read More DealerRater - Mar 2, 2026
This was the absolute best and easiest experience in buying a truck! My wife and I had been looking for a truck for our son and didn't have a lot of luck until coming here. Mack Flowers was the salesman we worked with. He didn't try to give us any type of sales pitch, instead he was just honest and straightforward and gave us a good deal on the truck we wanted! Tim with financing was also great to work with and made sure everything was taken care of for us. We thought that buying our son his ... Read More DealerRater - Feb 7, 2026
Great experience start to finish! Got a great interest rate and trade in amount. Highly recommend for your next car! No high pressure sales pitch, just a fair deal with friendly people.
This was the absolute BEST experience I’ve had when purchasing a vehicle. Normally you are there for HOURS but we had the BEST salesman ever. He made it painless and quick Definitely will recommend Sandy Sansing to everyone
Purchased 2025 F-150 Platinum on December 6, 2025. Multiple cosmetic defects from dealer’s handling acknowledged by GM but remain unresolved after 3+ weeks.
While waiting with their driver for a return call from sales manager regarding repair options, corporate office representative (Kelly) called and falsely accused me of ‘holding their driver hostage’ and ‘refusing to return loaner keys.’ She threatened that ‘someone is going to go to jail.’ We were simply waiting for a promised callback. I filed a police report to document this false accusation and intimidation attempt.
Additionally: Still missing warranty documentation. Temp tags expired 12/26/24, still no registration received - truck ... Read More DealerRater - Dec 27, 2025
Very satisfied with my new purchase. My sales person was knowledgeable of features and made some recommendations.
Everyone was very nice easy process truck was very clean fueled up and ready to go.
Reviewed plenty of options, worked with me on the price, no sly sales, very dependable
Great experience! Big Country helped me find the perfect car and made it quick and easy!
Great service as usual . Easy to do business with. Very concerned with my problem thanks
Bought 2 trucks from Sandy Sansing Ford in Daphne this year. The second one, a pre owned F150. I bought the maintenance and service plans. Sent the truck to Louisiana for my son to drive. According to Carfax Sansing performed an oil change before they sold it to me. Took the truck to the Ford dealer in Louisiana for my first oil change and this dealer says the drain plug was cross threaded at the previous oil change. My only option is for them to replace the oil pan and that will cost $1000. Contacted Sansing and they said they couldn’t ... Read More DealerRater - Sep 30, 2025
Customer satisfaction is second to none. They are always very helpful and don’t mind talking to you about any concerns you may have.
Best experience I’ve ever had purchasing a new vehicle…John Torres and John McLean were great to work with…..made a dreaded experience enjoyable..
Jennifer is a top notch service manager. She got our mission critical van in and serviced in lighting fast speed!
Jennifer did a wonderful job in taking care of scheduling and handling a timely fix. She offered to have my car washed and vacuumed and that is a first by this dealership for my cars. Thank you!
Super helpful and knowledgeable. Did not push to sell only provided feedback and worked with me to get a great deal.
Charlie Wall and his team are always a pleasure to deal with! They did a great job with my truck & I look forward to working with them again!
I had my vehicle serviced and the alignment was perfect before they worked on it and after they fixed something else they somehow messed up my front wheel and steering alignment.
John McLean was great to work with during this whole process. The whole team was knowledgeable and understanding.
Great communication- delivered as promised - scheduling service on line was easy will definitely be back
I can not tell you how excited I was to have found the Pontiac Solstice 2007 GXP with 85000 miles - 5 Speed Manual Transmission and TURBO… Not to mention it appeared to be at a steal of a deal in price. I drive over to Sandy Sansing only 10 minutes before they close to be met by Jeff the salesman that stayed well past closing with Ricky in finance to make my dream come true. I have wanted this car in this color since 2007 when it was new… in 2007 it was but a pipe dream as it was quite the expensive little sports ... Read More DealerRater - Aug 14, 2025
The Ford dealership in Daphne had numerous vehicles to look at. I was looking for a SUV that would meet my needs. Doug K. (salesman) saw us looking at the different size SUVs and ask if he could help. He let me drive the Ford Bronco Sport and compare the difference between the 2024 and 2025. Both were very nice, it took awhile to make a decision. Doug was very patient and treated me with respect. If I ever need another vehicle, I would gladly return because of Doug and the selection.
If you value your time and money, consider choosing a different dealership for service. For Ford warranty work, this location may disappoint. Expect little to no communication about your vehicle’s status after drop-off. Even when an issue is evident, technicians may dismiss it, leading to a frustrating experience. This dealership could benefit from corporate oversight to improve service quality. Choose wisely.
Danyiel did an outstanding job. The service department is fantastic! Great service. Did a great job. Fast Quality work Never have an issue,
I hate the fact that I always have to call the service department to check the status of my vehicle. Wish someone would call me at least after the 2nd day. This is not the 1st time, or 2nd that I've had this experience!
Excellent day of service. Called with an electrical problem at 930 on a busy Friday and fixed and ready to go by mid afternoon.
I was an easy process and they got me the deal I wanted. I will buy again from them.
Great response time in taking care of my F150. The people were nice and helpful on keeping me informed about my vehicle.
Staff was very friendly and helpful. The sales process was easy and not pushy like some dealerships.
Good vehicles. Service only average. Rigid adherence to "the book" when solving service and repairs. Will consider dealing in future.
Jennifer has always been very helpful in getting our car in for service and service has been very good.
Had an 8am appointment for my 2024 F-150 for an oil change and a wrench warning light. Dropped it off on a Wednesday, called around 4 pm to see if it was ready. The service rep told me they had not even looked at it. I asked why not since I had an 8am appointment. He basically told me that it could sometimes take 3 to 4 days to get to it. I told him that that was ridiculous since I had an appointment and just did not drop my truck off for whenever they had time for it. The next day I called ... Read More DealerRater - May 31, 2025
My sale person, Michael Flynn was great to work with. I told him what I was looking for in a vehicle and he showed me a few options that were on the lot. I purchased the one that best fit my needs. Great experience.
Friendly staff, and great service. The service dept is top notch and very informative on what needs to be done
I’ve purchased my last two vehicles from Sandy Sansing Ford in Daphne. Excellent service!
Easy in and out. Service manager very friendly and helpful. Text process works flawlessly thanks
Great vehicle at a good price. My salesman, Jeff was very knowledgeable about vehicle and a pleasure to deal with, even helped with accessory parts. Look forward to doing more business with Sandy Sansing in the future.
It’s quick and painless to have my service done on my car, and Jenifer Buck is sweetheart she always is so nice and takes care of me!!!👍😀
Wynn Pierce was fantastic to work with on the purchase of my new truck! He listened to what I wanted and helped make it happen. Great customer service and support!
When I found a car, I like to ask them to give me one price no hassle they did and it was an excellent experience
Great service thank u. I appreciate your courtesy and professionalism. Will definitely return for my next purchase
Service was scheduled in a timely and professional manner.Recall repair was completed while I waited. Will use this dealer for all future work.
Jeff Toney met me at the door and handled the transaction well from start to finish. Good employee.
Thanks to Jeff my saleman and Rick in finance, that went completely out of their way i got the truck i wanted with awesome experience. I would recommend this dealership to anyone. Even if you have to go further than you want, i promise it will be well worth the trip....
Great job as always! Friendly service and repair done in timely manner. Will continue to use service.
It was easy to get an appointment for my schedule because I live in Theodore Al.
John Torres was a good salesman. Did not pressure me either. It was a good experience.
Great experience. Made the process comfortable and efficient. Will absolutely use again for future car needs.
Everytime I have used Sandy Sansing in Daphne it has always been a Great Positive experience! Everyone is so helpful!
All of the people were very cordial especially Will Cher, Charlie and f&I. Great service.
We worked out a deal - went much better than other dealerships - seriously you want 15 word
Jason and Mike were phenomenal with helping me get my car taken care of and went out of their way to provide the best service. My car is back on the road and running so good again.
Fast friendly and efficient service will definitely recommend to all my friends and next time in buy you will be my first Stop
Dealer was fast on the diagnostic and repair. SUV sat at World ford for 3week without anyone touching it to do a diagnostic, Sansing Ford had it diagnosed and parts ordered next day from drop off.
Very efficient staff. Does a good job on my vehicle. I use them for my check-up and any issues I my have.
Excellent treatment very professional Jhon was very nice salesman. He and the manager find me the best desl
Timing for service was spot on. Very efficient in getting in and out on time.
Very nice and great customer service thank you so much for the easy and fast customer service
They did a fast & efficient job on my vehicle. Thank y’all so much on the great work that was done!
Took truck in for the “works” check up which included oil change and tire rotation. They failed to rotate the tires and didn’t seem to care. How can I trust them that they even changed my oil. They wrote down that my brakes were at 7mm thickness. How do they know that if they never took the tires off. I will not trust them again.
Service was speedy and completed as expected. I would have no hesitation in returning to this dealership
Courteous. Honest. Professional. I would recommend them and would do business with the in future
Great service and great communication. Michael let us know very clearly about our vehicle’s status and made sure we got the service we needed.
Purchased a truck two months ago and notified them immediately of obvious rear end issues. Shakes terribly at 50mph and anything above 65mph. Was told they would fix it. Took it in and it left driving the exact same. Was then ignored by all parties at the dealer for 2 months. Finally got it in after a bad review by my wife and they did a quick repair that I had already done on my own dime at a local reputable shop and was told if this didn't fix it that it was my problem since I bought it used. ... Read More DealerRater - May 3, 2024
Good job fair price had parts in stock.Will continue to use this dealer for service, thanks
Jennifer in service went out of her way to take care of my issues and was able to get my extended warranty to cover all of the cost.
I told him what I wanted. They got it done no issues. Everyone I worked with was very nice easy work with.
Dealership service department was very professional and very nice. They took care of recalls in 1 day. Steve our service writer was very helpful. I will not take my Lincoln to any other dealership.
Appointment times with the service department are not honored, you will spend at least three - four hours on something as simple as an oil change and tire rotation. Rather than limiting the number of weekend appointments, they try to stack as many as possible to make as much money as possible, prioritizing profits over customer experience and satisfaction. Additionally, the refuse to expedite getting parts in to fix a BRAND NEW car. My breaks screech because of some issue with hardware. Are they in a hurry to rectify this? No. They said it could take MONTHS.
Scheduled appointment and check in was fast. Finished service on vehicle earlier than expected. They keep me updated on everything I need.
Friendly, notify of findings and cost. Review options. Allow customers to be part of the process.
Service department is top notch. They get you in fast and solve the problem quickly and efficiently.
Great job! Back to me when promised.Would choose this dealership for my repair and service again.
I don’t live in the area, but was visiting when I had a problem. They were courteous and prompt. We made an appointment, they let me know what the situation was, and what it would cost, and they repaired the car a day before promised. What more could I ask?
Great customer service. Steve kept me informed and always treated me with respect. He is a great asset to your team.
Service department very attentive and sales staff…….. very professional! Credit manager was very helpful in explaining all the terms and conditions
The maintenance of my vehicle was performed in a professional manner. I will continue to use this dealership for maintenance on my vehicle.
They were efficient in the time it took to get my vehicle back. Very courteous and professional. However, all of the issues I had were not resolved. I will have to check with another Ford dealership.
Seamless process. Amazing dealership! Very helpful and informative with the ordering. Sher has been amazing over the Bronco order.
Wynn Pierce was excellent to work with during our purchase! I absolutely recommend him and Sandy Sansing of Daphne!
I have been trusting Sandy Sansing Ford for service on my Ford trucks for over 2 years. The service dept. staff are very attentive and the Automotive Techs are the best in the business. Thank you Sandy Sansing!!
Everything went great. Easy to work with. Very flexible. Mike and Josh were awesome. Highly recommend
I have purchased the last 6 new vehicles from Sandy Sansing Ford and bmw and will continue to use Sandy Sansing ford
Keys were set on counter had ti hit panic button to find far in parking lot, no one bothered to tell me where it was. A large amount of plastic and garbage rolled up on drivers seat and forgotten, rim has a large gouge in it and I will never recommend or come back to this business.
It was a good experience to test drive and buy my new F150 truck with this dealership. The sales team was great and we reached a deal without any pressure. I highly recommend this dealership.
The service area is overwhelmed so getting appointments and service is difficult. The service coordinators do a good job once you are in the queue.
Everything asi expected,great Appointment on time I really don’t have anything to write All perfect as I said before
Three days after receiving a routine oil change I began to smell oil. There were no warning lights on but it turned out oil was spewing from an improperly placed oil filter. They didn’t even bother to reattach the engine cover. Who knows where that is. My 2022 Bronco with not even 20000 miles on it is still stranded with oil splatter everywhere and no oil left because it is a weekend and there is no manager on site. On top of that they make it almost impossible to get roadside service or a rental car without overcharging even though the ... Read More DealerRater - Nov 4, 2023
